Launch checklist

1) Sign up for Stripe account

• Sign-up to Stripe and verify with official agency email (can be group email e.g. [e-mail])

• Follow the step-by-step guided onboarding process online

• Verify identity through Singpass as administrator of the account

• Create a Stripe business account.

• Authorised senior representative sends Letter of Authorisation to [e-mail] (details) to activate the account

This step can be skipped if your agency already has a Stripe business account.

2) Apply for discounted rates with Stripe

• Prepare documents for Stripe & FormSG

	Cards	Stripe PayNow
Government	Send purchase order via GeBiz (GVT-24010 (T))	Send purchase order via GeBiz (GVT-24010 (T))
Healthcare clusters / others	Contact [e-mail]	Contact [e-mail]

• For government agencies applying via GeBiz, Stripe will respond with a Fee Schedule to be signed through DocuSign. On receiving this, Stripe will apply discounted pricing based on the tender

Stripe will take 2-4 weeks processing time to apply the discount rates on your Stripe account(s). Please factor this into your launch. However, you may still launch with default rates if necessary.

3a) Pre-launch (Stripe)

• Search for business settings and configure industry as "Government Services" (type to find).

• Set-up team members

• Set-up branding and public details for issuance of proof of payment

• Turn on notifications for successful payments, payouts

• Set payment methods (default to cards, PayNow, Apple/Google Pay)

Refer to Stripe dashboard features or watch a YouTube video.

If there is a banner message and email asking you to complete verification details for your Stripe account, please do so as failure to do this may cause the payouts to be withheld.

3b) Pre-launch (FormSG)

• Create a Storage mode form or duplicate an existing form to storage

• Save secret key securely (we cannot retrieve a lost key)

• Add collaborators to your form

• Connect FormSG to Stripe in form settings

• Toggle GST applicable (if relevant). Fill in GST registration number (if relevant) and business address details

• Create payment field

• Optional settings

  • Turn on Singpass authentication

  • Turn off reCaptcha (especially for internal use cases)

  • Remove existing email field

Refer to Creating payment field or watch a Youtube video.

Marketing options

• Turn your form link into a short link

  • Government: go.gov.sg

  • Education: for.edu.sg

  • Healthcare: for.sg

• Download QR code from go.gov.sg

• Embed FormSG onto a website like isomer.gov.sg

• Use postman.gov.sg to send out email campaigns

• Use plumber.gov.sg to set-up FormSG notifications (guide)