> For the complete documentation index, see [llms.txt](https://guide.form.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.form.gov.sg/user-guides/advanced-guide/payments/launch-checklist.md).

# Launch checklist

### 1**) Sign up for Stripe account**

* [ ] [Sign-up](https://dashboard.stripe.com/register) to Stripe and verify with official agency email \
  (can be group email e.g. <finance@xxx.gov.sg>)
* [ ] Follow the step-by-step guided onboarding process online
* [ ] Verify identity through Singpass as administrator of the account
* [ ] Create a [Stripe business account](broken://pages/4H1jR8rtAScKZxjG6sjv).&#x20;
* [ ] Authorised senior representative sends [Letter of Authorisation](https://go.gov.sg/ogp-stripe-loa) to <sggovloa@stripe.com> ([details](https://support.stripe.com/questions/representative-authority-verification)) to activate the account

{% hint style="info" %}
This step can be skipped if your agency already has a Stripe business account.
{% endhint %}

### **2) Apply for discounted rates with Stripe**

* [ ] Prepare documents for Stripe & FormSG&#x20;

<table data-full-width="false"><thead><tr><th></th><th>Cards</th><th>Stripe PayNow</th></tr></thead><tbody><tr><td><strong>Government</strong></td><td>Send purchase order via GeBiz (GVT-24010 (T))</td><td>Send purchase order via GeBiz (GVT-24010 (T))</td></tr><tr><td><strong>Healthcare clusters / others</strong></td><td>Contact ogp@stripe.com</td><td>Contact ogp@stripe.com</td></tr></tbody></table>

* [ ] For government agencies applying via GeBiz, Stripe will respond with a Fee Schedule to be signed through DocuSign. On receiving this, Stripe will apply discounted pricing based on the tender

{% hint style="info" %}
Stripe will take 2-4 weeks processing time to apply the discount rates on your Stripe account(s). Please factor this into your launch. However, you may still launch with default rates if necessary.
{% endhint %}

### **3a) Pre-launch (Stripe)**

* [ ] Search for business settings and configure industry as "Government Services" (type to find).
* [ ] Set-up [team](/user-guides/advanced-guide/payments/stripe-dashboard-features.md) members
* [ ] Set-up [branding and public details](/user-guides/advanced-guide/payments/stripe-dashboard-features.md) for issuance of proof of payment
* [ ] Turn on notifications for successful payments, payouts
* [ ] Set payment methods (default to cards, PayNow, Apple/Google Pay)&#x20;

Refer to [Stripe dashboard features](/user-guides/advanced-guide/payments/stripe-dashboard-features.md) or watch a [YouTube video](https://youtu.be/Rx9nIJySXCk).&#x20;

{% hint style="info" %}
If there is a banner message and email asking you to complete verification details for your Stripe account, please do so as failure to do this may cause the payouts to be withheld.&#x20;
{% endhint %}

### **3b) Pre-launch (FormSG)**

* [ ] Create a Storage mode form or [duplicate](/user-guides/basic-guide/admin-dashboard.md) an existing form to storage
* [ ] Save secret key securely (we cannot retrieve a lost key)
* [ ] Add [collaborators](/user-guides/basic-guide/add-or-remove-collaborators.md) to your form
* [ ] [Connect](/user-guides/advanced-guide/payments/payment-field.md) FormSG to Stripe in form settings
* [ ] Toggle GST applicable (if relevant). Fill in GST registration number (if relevant) and business address details
* [ ] Create payment field
* [ ] Optional settings
  * Turn on Singpass authentication
  * Turn off reCaptcha (especially for internal use cases)
  * Remove existing email field

Refer to [Creating payment field](/user-guides/advanced-guide/payments/payment-field.md) or watch a [Youtube video](https://youtu.be/gPDNWCC4Xtk).

<details>

<summary>Marketing options</summary>

* Turn your form link into a short link
  * Government: go.gov.sg
  * Education: for.edu.sg
  * Healthcare: for.sg
* Download QR code from go.gov.sg
* Embed FormSG onto a website like isomer.gov.sg
* Use postman.gov.sg to send out email campaigns
* Use plumber.gov.sg to set-up FormSG notifications ([guide](https://guide.plumber.gov.sg/use-cases/notifications-for-formsg))

</details>


---

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