Simplified form set up

What's happening?

Period	What is happening?
From Monday, 5 October 2026	We're simplifying how forms are created on FormSG, combining Storage mode/Single-respondent forms and Multi-respondent forms into a single set-up. Admins will see the simplified set-up and no longer need to choose between modes when creating a new form. We'll also bring workflows to all forms, including existing Storage mode/Single-respondent forms, over the next few months.

Why is FormSG simplifying form set up and unifying form modes?

Admins previously had to choose between modes when setting up their forms, which added a layer of decision-making and complicated the set-up process. For those new to FormSG, it was one more thing to figure out before building anything.

Having two modes also meant the FormSG team had to support and document both. This duplication of effort slowed down the team's development and limited the team's ability to implement improvements quickly.

Frequently asked questions

What happens to the forms I've already created?

Your existing forms are not affected and will continue to work as normal. No action is needed for now.

We'll also bring workflows to all forms, including existing Storage mode/Single-respondent forms, over the next few months. Most of this work happens behind the scenes and doesn't need any action from admins.

What is a legacy form?

Legacy form refers to storage mode/Single-respondent forms that were created before we simplified the modes. They continue to work as normal.

I used to create Storage mode/Single-respondent forms. How do I do that now?

Simply click on "Create form" at the admin dashboard. The latest version of forms works the same way, you can build your form, collect responses, and export data without setting up a workflow.

I created a new form and I see a "Workflow" section. Do I have to use it?

No. Workflow is optional. It's there if the form needs to be routed to multiple people for input or approval. If you just need a simple form, you can ignore it and your form will work as normal.

Is anything changing for webhooks?

No change for webhooks. New forms that don't use workflows, or that only have one step can continue to connect these to other systems using webhooks.If your new form has a workflow with two or more steps, you can continue to connect it with Plumber.

We're working on supporting webhooks for forms with multi-step workflows on other systems, and will update you as this progresses.

I used to create Multi-respondent forms. How do I do that now?

Simply click on "Create form" at the admin dashboard. Once your form is set up, select "Workflow" from the side navigation to build your workflow.

I need to create a new form with multi-language support. What should I do?

Multi-language support isn't available for new forms created on the latest version of FormSG yet. If you need to create a new form with multi-language support, you'll still be able to do so via a legacy form. On the set-up page, select "legacy version of FormSG" to create a legacy form:

I created a new form but now realise I need Multi-language support. What should I do?

You'll need to duplicate your form into the legacy version of FormSG. Here's how:

1. Duplicate your existing form from the admin dashboard. This will copy over all your form fields and settings.

2. On the form set-up page, click "legacy version of FormSG" to create a form using the legacy version of FormSG.

Still have questions?

Please contact support.