For the complete documentation index, see llms.txt. This page is also available as Markdown.
Stripe security and support
As a global company, Stripe complies with various privacy laws across regions, including the Singapore Personal Data Protection Act (PDPA). Protecting users' personal data are their utmost priority. These are some common FAQs agencies want to know about Stripe. For more information, please look for Stripe's documentation.
Does Stripe capture any data?
FormSG only provide payer's information to Stripe from the payment field that is necessary for processing the payment, including email address. There are also other metadata includes form title and responseID. Some of these are already publicly available.
We do not pass Stripe other collected data from your form. See how Stripe collects and share your data.
Stripe is governed by MAS under the Payment license PSN-01, they are regulated by MAS across multiple technical and functional items that build into Stripe being able to conduct payment services for SG Government & the private sector.
Stripe is PCI DSS v3.2.1 compliant. That's the highest level of compliance in the payment industry. Card Holder's data is securely tokenised and the raw PAN is never available to any Merchant.
Stripe has an internal fraud detection engine called Radar. It uses a multitude of signals from user behavior, location to historical card data and data from financial partners to detect fraud. You can read more about the machine learning aspect of radar here.
What is 3D secure, radar and connect?
3D Secure - A fraud protection method provided by Card Networks to protect Merchants from fraudulent card transactions. 3D Secure is not required for all credit card payments. The Issuing bank of the customer's card decides if it wishes to trigger a 3D Secure based on several signals associated with the time of charge, location of charge, value of charge etc. You will not be charged the 3D Secure fee if a 3D Secure transaction is not triggered.
Radar - Stripe Radar is Stripe's inbuilt fraud protection engine based on advanced machine learning algorithms.
Connect - You are connecting your Stripe Account to FormSG Platform so that FormSG can create charges on your Stripe Account.
I have issues with Stripe, how can I get help?
Stripe has 24x7 support on standby that responds typically within 3 minutes. They have the highest uptime in the industry, and you can always monitor the current status of Stripe's availability on this dashboard.
How do I add collaborators for Stripe dashboard?
You can add more people to the Stripe account you create by adding them in the "Team" section of your Dashboard.
While "administrators" are the only one who can connect FormSG to Stripe and change bank account details, "developers" can do the connection but not change bank account details.
