Routing forms

If an approver clicks "No", can it still be sent to the next approver?

Yes. Do not toggle the "Make this step an approval". The form will continue regardless of the answer.

Note that the approval status will not be tracked this way.

Are there restrictions on sending notifications to group email addresses?

FormSG does not restrict email sending to group email addresses. If you cannot receive emails, check with your IT department as some email services may filter them.

I want to route my form based on an option the previous respondent chooses. Which option should I select?

You should select the third option "emails assigned to options in a dropdown field". Do note that only dropdown fields can be selected for this option.

I want to update my dropdown options and change the assigned emails. How can I update the form routing as well?

To update your options and emails, edit the original CSV template you uploaded, then re-upload the updated file in the Workflow section:

1. Go to "add workflow" and choose the step you want to edit

2. Click on the icon next to the CSV file

3. Upload the updated CSV template

4. Save the step to confirm the changes

How do I assign multiple emails to each dropdown option?

In your CSV template under the "Emails" column, simply separate each email with commas.

What happens if the submission is routed to 2 or more emails?

It will be sent to both. Once one of them submits, the other can no longer submit.

If the respondent is away or a wrong email has been keyed in, can I change who should respond?

This is currently not possible and is being tracked as a feature improvement.

The respondent can also forward their link to a cover person. Note that whoever holds the link can view submission data, so handle with care for confidentiality.

Can I route differently based on option selected (e.g. amount > $500 → 2 approvers, else 1)?

Not currently supported. As a workaround, you can create a directory that leads to different forms. See example: go.gov.sg/formsg-ogp-directory-demo.

Please submit a feature request.

Can forms be routed back to the previous respondent for amendments?

Not currently supported. A new workflow/submission would need to be started.

Please submit a feature request.

Will attachments be included in the approval email sent to the approver?

The approver can view attachments by clicking the emailed approval link. Attachments are not directly embedded in the email.

Please submit a feature request.

Will attachments be included in the final outcome email?

Yes — attachments are included in the final outcome email sent when the workflow is complete.

Can subsequent respondents view and download attachments submitted in earlier steps?

Yes — approvers can view attachments submitted in previous steps via the approval link.

Can Singpass be required for approval steps (Step 2 onwards)?

Not currently — Singpass is only supported for Step 1. Support for subsequent steps is being planned.

Can we prevent the requestor email from being the same as the approval email?

FormSG currently cannot enforce this check. You would need to verify this post-submission.