Form

Where is my form link?

You can find the form link in the share button on the top right of each form.

Why am I not receiving my test responses?

Please ensure you are not submitting your responses in preview mode. To identify this, your form link should not have a /preview at the end. If you are still encountering missing responses. Please fill this form.

How will I be informed of any issues with my form?

We have multiple tests and detection tools to flag issues on forms. If we detect an issue with your forms, we will email/phone you. Although rare, if the entire platform has downtime, we will announce it on Telegram, and enable a maintenance page on all forms. You can also view the site status on status.form.gov.sg. We have engineers on-call to react to issues as fast as we can. If there are issues with your form, you can contact us through our Support Form.

How do I convert my form from 1 mode to another?

You can do so in your admin dashboard.

If I duplicate my form, do I keep responses?

No. Duplicating your form only keeps the form fields, logic and settings. Responses will start from zero.

Can I maintain the same link if I duplicate my form?

You will not be able to maintain the same link as every form generated is unique. You may consider using go.gov.sg for your short link instead. Read more here.

How many questions can I put in a form?

Our longest forms have more than 1900 questions, and more than 100 deployed forms have over 100 questions. To make forms easier to fill, form creators used logic to shorten their forms and only show relevant questions.

What happens to my responses when I add or remove questions?

Old and new data will be handled accordingly with their respective column headers.

Can I limit responses based on a field?

No, currently you can only limit responses by setting a limit on the overall form submission. See here for how you can do this. A potential workaround would be to create different forms for each session, and do a response limit on each form.

If your use case involves booking appointment slots, you may consider using cal.gov.sg.

Can Form manage a high volume of responses?

Some of our forms already have a high number of responses (>million). There is no limit. However, note that you should filter by dates before exporting because it may take more time to export on older devices.

How do I send an email acknowledgement?

Email acknowledgement is a setting you can find in each email field you create.

How do I link a public file?

You can use go.gov.sg to upload Official Open files and turn them into a publicly accessible link.

Is there a limit to the number of collaborators?

Up to 30 collaborators per form.

Can I bold or highlight certain words in field instructions for emphasis?

Yes — FormSG supports simple markdown-style formatting. See the formatting guide.

Is FormSG screen reader friendly?

Yes public forms are accessible for visually impaired respondents. They would be able to use a screen reader when filling the form.

Here are some guidelines we recommend when creating forms that are intended to be filled by visually impaired respondents:

• Use clear and simple language for questions.

• Keep the form short and with essential fields. Long forms might overwhelm the user.

• Use headings where appropriate to structure the form. This helps in organising relevant information and increases understandability.

Does FormSG have virus scanning?

Yes, FormSG does virus scanning on file attachments on submission.

My respondents cannot load the form.

Please make sure that the browser, device software versions are all up to date. If you are still encountering issues, you may write in to us.

Can I hide the form from search engines?

By default, each form link is unique. If the form is not linked on any site, it should not be indexable.

What if my form is expected to have a huge volume of submissions?

Form admins who are expecting a sudden surge in traffic for your form (e.g. more than 10,000 respondents at form opening), may contact us in advance to request activation of the waiting room. An example that this may be applicable to is NDP balloting and is not meant for general use.

The waiting room gracefully handles large spikes in traffic. This ensures that the system is not overloaded and form respondents will have a positive form filling experience.

When the waiting room is activated for your form by the FormSG team, form respondents attempting to access the form will first be directed to a waiting room page (see example above). They will then be admitted into the form based on the order in which they first loaded the page (like a queue), and can proceed to fill in the form.

The waiting room can also be configured to start the queue at a specific time (e.g. 9am on 1 January 2024).

• Q: Does the waiting room follow a first-come-first serve queue order? A: Yes. When the waiting room is activated, form respondents will be queued in the waiting room, and admitted based on the order in which they first loaded the page.

• Q: Is there a way to know the wait time before respondents can enter the form? A: An estimated wait time is displayed on the waiting room page.

• Q: Do respondents need to enable cookies on their browser? A: Yes, respondents will need to enable cookies as this is how FormSG keeps track of the queue order.

• Q: Will respondents be slotted into the queue if they load the page before the opening time? A: Form respondents will be queued only after the form opens. If they visit the form before the start time, they will be advised to return later, and will not be given a queue position. For example, if the form opens at 9am on 1 Jan 2024, their queue position will be based on the time that they loaded the page after 9am on 1 Jan 2024, regardless of how many times they loaded the page before 9am on 1 Jan 2024.

My agency is migrating email domains, what should I do?

As forms are tied to email addresses, this means that you will lose access to all forms if a proper transition period is not in place. Please set a transition period where each admin have to transfer all active forms to their new email addresses.

Step 1: Login to form.gov.sg with the old email address.

Step 2: Click on the profile icon and "Transfer all forms".

Step 3: Enter the new email address you will be using.

This will transfer ownership of all the forms that you currently are a owner (not editor or viewer). The existing email address will be made an editor.

If you are not an owner but an editor/viewer, please ask the form owners to perform the transfer.