Access

Is FormSG free?

Yes, officers can build any number of forms to collect any number of submissions for free.

I did not receive my OTP. Where is it?

The OTP is sent immediately, but might take a while to arrive in your government email if there is high traffic on the government network. OTPs are sent almost immediately when requested. Hence most OTP delay issues tend to be on the recipients' agency's mail server end, due to a large email campaign, or emails subjected to security checks. If there is widespread OTP issues, we will inform admins via our communication channels.

If you have already requested a second OTP, the first OTP will be invalid. If you have not received your OTP after 10 minutes:

1. Check if your login email is keyed in correctly and you are looking at the right inbox.

2. Search for "One-Time Password (OTP) for FormSG".

3. Check junk/spam boxes.

4. Look at outlook rules/junk email filter as FormSG OTPs come from an internet source.

5. Use other browsers and/or personal devices (e.g. mobile device).

6. Check if colleagues are also experiencing this delay.

For DefenceMail, please reach out to [e-mail] and inform them as well.

The previous form owners have left or my email has changed.

These are some steps that you can take:

• If the owner/editors of the form are still in your agency, ask for access.

• Obtain internal approval for your IT Department to temporarily reinstate the email address, so that the email can be used to obtain OTP required to login and transfer ownership of the form.

• If you still need urgent access, we will only accept the request once you have added your ITD/HR involved in off-boarding to confirm that they will include off-boarding processes in future.

❗To prevent such incidents from occurring, we strongly recommend that all IT departments add form ownership transfer in off-boarding for staff leaving.

Is Form accessible on intranet/overseas?

FormSG is accessible on WOG Intranet in addition to the Internet. If you still cannot access https://form.gov.sg on your Intranet, please contact us for help.

As long as you have an Internet / WOG Intranet connection, you can access form.gov.sg from all around the world.

Can non-government agencies or students create forms?

No. Only government agencies and approved organisations by Ministries can create forms.

Is Form really up 24/7?

Yes, we have a measured uptime of 99.93% since we launched. You may also view if FormSG is down on https://status.form.gov.sg/.

With regards to maintenance, there is no planned maintenance window. Most features are constantly deployed without downtime. We will typically inform FormSG users in advance for any major upgrades that may affect your existing workflows.

Because we do not charge for the service, we do not have an SLA.

The exception is other integrations such as Singpass, who operate separately from FormSG. Some of these services have planned maintenance, and you can find out more by contacting them.

Do I need internet access to use Form?

You cannot use FormSG offline.